Tracking and Delivery

  • When will I receive my order?

    For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of SAR 250, or our regular scheduled delivery.

    If you've ordered household products, here's how it works. Order before 12:00 PM and receive your products within 2 business days in Riyadh, Jeddah and Dammam. Orders placed before 12:00 PM to other areas will be delivered in 4 business days.

    For your other products, delivery details will be displayed on your checkout page.

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  • How do I select a delivery date and time for my Home Centre furniture?

    Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps:

    1. Shop for your Home Centre furniture.
    2. Pin your location on the Shipping page.
    3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
    4. Select a convenient time to receive your order

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be SAR 250

    Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

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  • Can I book a preferred delivery time?

    You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping page as you shop.

    For household products, here's how it works. Orders for Riyadh, Jeddah and Dammam will be delivered in 2 business days, while orders to other areas will be delivered in 4 business days, as long as you place your order before 12:00 PM.

    Delivery of household products usually occurs between 8:00 AM and 7:00 PM. If you are not available, we will contact you to arrange a new date and time that is convenient for you.

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  • Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.

    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • Do you deliver to countries outside Saudi Arabia?

    We're sorry, at the moment we only deliver to addresses within Saudi Arabia.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-123-HOME (800-1234663) and we'll sort it out.

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your National ID or Iqama Number. You will also be required to provide your name and signature.

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  • Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (National ID or Iqama Number).

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  • Who can I reach out to if I have any questions in tracing the shipment?

    We are happy to help, please get in touch with us via the Contact Us page.

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