There are some products that we don't take back. Check our Returns Policy for more details.
You can return your products in three easy ways.
I. Return to Store
- Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in the KSA.
- Hand over your return - an authorised staff member will take your package.
- After we check your returns, we'll process your refund. You can opt to receive a refund to your card or a Credit Note that you can spend instantly in-store or online.
II. Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
- Wrap and seal your products in their original packaging or call us at 800-1234663 if you no longer have it or need any kind of help.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and process your refund, which can take 4-15 business days, depending on your bank.
III. Call for a pick-up
- Wrap and seal your products in their original packaging or call us at 800-1234663 if you no longer have it or need any kind of help.
- Call us on 800-1234663 to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card or bank account within 4-15 days.