Payments

  • How can I pay for my order?

    We accept: 
     
    1. Credit and Debit Cards - Cards issued in Saudi Arabia or International Visa or MasterCard Credit and Debit Cards.

    2. Cash on Delivery.

    3. PayPal.

    4. Gift Cards.

    5. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.

    6. Tabby

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  • Can I place an order online without a Credit or Debit Card?

    Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

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  • Can you transfer the amount in My Credit balance to my bank account?

    No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

    Your My Credit balance can only be used to shop one of our brands online. 

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  • Are your prices inclusive of Value Added Tax (VAT)?

    Yes, the amount you see at checkout is inclusive of VAT, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.

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  • What is the instalment programme?

    Simple – just pay for any large order in easy installments. A number of banks allow you to pay for products on our site in installments when you use select cards.

    If your order and card are eligible for installments, you will be able to select the tenure you prefer during checkout.
     

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  • How do I pay with instalments?

    Here’s how:
    1.    At the payment section, choose Pay by Card. 
    2.    Fill in your card details, and you will know if your card is eligible for the instalment programme or not. If your card details have already been saved, the instalment option will be shown as soon as you select it.
    3.    Select the tenure you prefer from the available options. 
    4.    Click on Pay Now.

    Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using  installments. 

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  • Are all orders eligible for instalments?

    It will depend on the minimimum order value as decided by your bank. Different banks and cards have different minimum order values. Take a look at the table below.

    Bank Min. Order Bank Min. Order
    Bank AlJazira 1000 SABB 1000 for 6 month, 2000 for 12 months, 5000 for 24 months
    ENBD 1000 Saudi Investment Bank 500
    Riyad bank 1000 Alawwal Bank 1000 for 6 month, 2000 for 12 months, 5000 for 24 months

    Your card-issuing bank or payment partner has the discretion to approve or reject an order placed using installments. If your bank or payment partner rejects your request, approach them to understand why your request for installments was not approved. In such cases, you can choose to cancel your order.

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  • For which Credit Cards are instalments available?

    We support the following Credit Cards from the banks listed below:

    Bank AlJazira SABB
    ENBD Saudi Investment Bank
    Riyad bank Alawwal Bank

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  • What tenure options are available?

    You can choose to pay in easy installments of different durations with Credit Cards from the following banks.

    Bank Tenure Options Bank Tenure Options
    Bank AlJazira 3,6,9 and 12 months SABB 6,12 and 24 months
    ENBD 3,6,9 and 12 months Saudi Investment Bank 3,6 and 12 months
    Riyad bank 3,6 & 12 months Alawwal Bank 6,12 and 24 months


     You may check with the bank or issuer on how a cancellation, refund or pre-closure could affect the instalment terms, and what interest charges would be levied on you for the same.

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  • Will I be charged interest on instalments?

    Yes, you will be charged interest as well as processing fees and this will vary from bank to bank and depend on your total. 

      Interest Paid
    Bank/ Months 3 6 9 12 18 24
    Bank AlJazira 0% 1.50% 1.20% 1.00%    
    ENBD 1.50% 1.50% 1.50% 1.50%    
    Riyad bank 0.50% 0.75%   1.00%    
    SABB   0%   0%   24%
    Saudi Investment Bank 0% 0%   0%    
    Alawwal Bank   0%   0%   24%

     

      Processing Fee
    Bank/ Months 3 6 9 12 18 24
    Bank AlJazira SAR 50 SAR 50 SAR 50 SAR 50    
    ENBD            
    Riyad bank SAR 50 SAR 50   SAR 50    
    Dubai First   103.95 SAR   208.95 SAR   SAR 52.5
    Mawarid Finance 1% 2%   2%    
    RAK   103.95 SAR   208.95 SAR   SAR 52.5

     Please note that the full amount will be charged on your card on the day of the transaction.

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  • What happens if I cancel the order in the middle of my tenure?

    If you cancel or return an order purchased on instalments, we will initiate the refund as per our Return policy. Once that's done, you can contact your bank to confirm how the instalment scheme on your Credit Card has been modified, or for any queries on foreclosure.

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  • How is the instalment charged on my Credit Card?

    Here's how it works:

    - As soon as you complete your order, the full amount will be charged on your Credit Card.

    - Within 3-7 days, your bank will convert this into instalments.

    - Once converted, the first instalment will be retained by the bank and the remaining amount will be released to your credit limit. For example, imagine you have a credit limit of SAR 10,000. If you opt for a 3-month instalment period with each instalment being SAR 2,500, your bank will block SAR 2,500 of your credit limit. Your available credit limit after the purchase will only be SAR 7,500. Your credit limit will be released as and when you pay your instalments. 

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  • Do I have to pay VAT on my charity donation?

    No, charity donations are exempted from taxes. 

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  • Do you provide a choice of charities?

    No, you will only be able to make a donation to our charity partner. Their details will be prominently displayed for your reference as you pay. 

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  • I would like to make a charity donation without placing an order. How can I do this?

    We're sorry, that is not possible. You must purchase at least one product on our website or app to make the charity donation.

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  • What is a charity donation?

    This is a special feature that allows you to make a donation to our partner charities while placing your order. 

    Your charity donation will be made from the payment page - simply select the amount you want from the choices listed. It will be added to your total order value and then transferred to the charity oncec your order is placed. 

    Please note, the charity donation is completely voluntary and optional. 

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  • What is Tabby?

    Tabby is an easy payment method which allows you to buy the things you love and pay for them later. You can repay in either of these ways: 

    Pay later:
     If you select this option, you only need pay 30 days after purchase or 14 days after delivery, whichever is earlier. 

    Pay in installments:
     You will need to pay only 25% at the time of purchase, the rest can be paid in 3 monthly installments. 

    Tabby is safe, simple and convenient: Your transaction is protected by the latest industry-standard security protocols

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  • What is Tabby Installments?

    Spread the cost of your order over several months. You only get to pay 25% of your order at the time of order placement and the rest 75% is in 3 equal monthly installments of 25% each. Debit and credit cards are accepted.

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  • Can I pay for my order before my due date?

    Yes, you can. Simply login to your Tabby account using the mobile number used during your purchase, and then choose the order you would like to pay for.

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  • How can I shop with Tabby?

    Tabby is easy to use. Here’s what you need to do:

    1.  Add your favourite items to the basket and checkout
    2. Choose Tabby as your payment method on the Payment page
    3. Confirm your mobile number and email and click on ‘Continue’
     4.  Enter the 4-digit verification code that was sent to your mobile number

    That’s it! Go ahead and complete your order! 

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  • Do I need to have a Tabby account to use Tabby?

    Yes, you need to have a Tabby account. It’s easy to create a Tabby account. You need:

    • Your ID
    • Phone number
     • Email address

    You can also create your Tabby account directly from our site. Tabby may ask you to upload a picture of your ID when you create your account. 

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  • Is there a credit limit with Tabby?

    Yes, there is a minimum and maximum you can spend on a single purchase with Tabby. This will depend on what Tabby payment you choose.

    Tabby - Pay in installments 
    Minimum: SAR 50
     Maximum: SAR 5,000 

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  • How do I repay my purchases made through Tabby?

    Here's how it works:

    Tabby - Pay in installments 
     If you select this option, 25% of your cost will be deducted right away. The rest will be automatically deducted as installments from your card each month, for the 3 months of the installment period. 

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  • How do I repay my purchases made through Tabby?

    Tabby will notify you via email or SMS about your payment due date after it receives your payment request and approval. 

    Tabby - Pay later
     The due date is 14 days after order delivery or 30 days after your purchase, whichever comes earlier.

    Tabby - Pay in installments 
     Your first payment, which is 25% of your order value, will be deducted immediately. Your other payments will occur in 3 monthly installments. 

    You can also log in to your Tabby account and see all your due payments.    

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  • How will I know when my Tabby payment is due?

    Tabby will notify you via email or SMS about your payment due date after it receives your payment request and approval. 

    Tabby - Pay later
     The due date is 14 days after order delivery or 30 days after your purchase, whichever comes earlier.

    Tabby - Pay in installments 
     Your first payment, which is 25% of your order value, will be deducted immediately. Your other payments will occur in 3 monthly installments. 

    You can also log in to your Tabby account and see all your due payments.    

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  • Why can't I find Tabby in my payment options on the Payment page?

    The Tabby payment option will not be visible to you if your basket value is lower than the minimum or higher than the maximum amount, as detailed below:

    Tabby - Pay in installments
    Minimum: SAR 50
     Maximum: SAR 5,000 

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  • Why am I unable to pay using Tabby?

    Your payment may have failed because: 

    ●    You haven’t paid for previous orders that you made using Tabby. You need to clear at least one pending payment to place new orders with Tabby.
    ● You have an overdue payment with Tabby. This means you may be blocked from using Tabby until the overdue payment is cleared. You can continue to use Tabby after you make your payment.
    ● Your basket value exceeds the maximum limit of SAR 5,000 (for pay in installments).
     ●    You request may have been declined because of Tabby’s risk policy or Terms and Conditions. 

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  • My Tabby payment is due, but I haven't received my products yet. What should I do?

    If you haven't received your order yet, get in touch with Tabby. They will adjust your account to ensure that you won't need to make payment until the issue is resolved.

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