Your Cash on Delivery charge will only be refunded if you return your entire order.
Here’s how it works:
Return to store – If you pay by cash and then return a product to a Home Centre store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store, or a refund to My Credit in your account.
Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Return Voucher.
Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.
Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Centre purchases online or in-store.
My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.